Important changes to Google Contact Policy for Merchant Center
utorok 8. júna 2021
Following feedback from our merchants, we are relaxing our contact policy website requirements for merchants. Currently we require merchants to publicly display on their website at least two methods of contact information (such as an email, business address, or phone number).
To give merchants more flexibility in the information they share with customers, beginning August 2, 2021, we will require merchants to provide on their website a minimum of one form of customer-facing contact information, for example:
To update the private contact information using Content API for Shopping, provide both the address and phoneNumber fields via the
Note: If you have made contact information changes to an existing Merchant Center account that has an account-level disapproval, you may need to request an account re-review. See the following article on Understanding account-level enforcement for product data quality violations to find the steps to make the request.
If you require further support implementing this change, please visit the Content API for Shopping forum.
To give merchants more flexibility in the information they share with customers, beginning August 2, 2021, we will require merchants to provide on their website a minimum of one form of customer-facing contact information, for example:
- A “contact us” form
- A link to a social media business profile
- An email address
- A phone number
To update the private contact information using Content API for Shopping, provide both the address and phoneNumber fields via the
AccountBusinessInformation
object (nested under the Account
object) using the following methods:
Accounts.update
(Existing Merchant Center accounts)Accounts.insert
(New Merchant Center accounts)
Accounts.update
will be deleted from the resource.Note: If you have made contact information changes to an existing Merchant Center account that has an account-level disapproval, you may need to request an account re-review. See the following article on Understanding account-level enforcement for product data quality violations to find the steps to make the request.
If you require further support implementing this change, please visit the Content API for Shopping forum.