On August 23rd, 2023, we introduced new features in the Content API for Shopping to help you display detailed information about product and account issues to your merchants, and enable those merchants to request re-review or perform other actions. The new MerchantSupport service provides more transparency about our policy-related requirements to your merchants. These methods should be used for merchants based in the EEA, but can be used globally.developer guide ):
Render account issues : provides UI elements with text in the language you select to display account issues to your merchants and redirect link to Merchant Center for merchants to request a re-review or perform other actionsRender product issues : provides UI elements with text in the language you select to display product issues to your merchants and redirect link to Merchant Center for merchants to request a re-review or perform other actions
All issue texts returned from MerchantSupport methods above are localized. Clients can request texts in any Merchant Center supported language. Please note that merchants need to have access to their Merchant Center account in order to perform the actions.MerchantSupport methods by the end of the year, so that your merchants will have more information regarding our policy-related requirements, and have access to our new features. In the future we will expand the MerchantSupport service to let you request re-review or perform other actions directly with the Content API for Shopping. With this future addition, your merchants will not have to be redirected to Merchant Center, they will be able to request the action directly in your UI.forum .
