To streamline our technical support channels, we will be sunsetting the following developer support forums on Google Groups:
Effective January 28, 2026 ,
Support agents will no longer respond to new forum posts. Send your questions using the recommended support channels mentioned below.
If you reply to any existing forum threads with the support teams on or after this date, they will initiate a new email thread to continue your discussion.
We plan to disable the ability to create new forum posts at a later date in 2026, but the existing forum content will remain visible as a read-only archive for the time being, so you can still access past discussions and solutions.
Where can I get technical support for these products?
Our developer site and other documentation has been updated to the new preferred technical support channels. Moving forward, the best way to reach us for technical support for these products will be through our official support channels below:
As always, when submitting a support request, please provide all relevant details to help us expedite the resolution of your issues. This typically includes:
For Google Ads API: Always include the request-id For Google Ads Scripts: Include the script name, Customer ID, and any relevant execution logs or error messages from the Google Ads UI.
For Campaign Manager 360 API: Provide relevant IDs (e.g., Profile ID, Account ID), the API method, and the full request and response logs if possible.
All Products:
A clear description of the issue
What you expected to happen
Steps to reproduce the issue
Relevant code snippets
Any error messages received
Providing comprehensive information upfront will help our team diagnose and assist you more effectively. The support page will guide you on the necessary information.
If you’re looking for updates, events, or non-support focused conversation with Googlers or fellow members of the developer community on the products listed above, please join us on our “Google Advertising and Measurement Community” Discord server .
We appreciate your understanding as we make this transition to better focus our support resources.
